Why Southwick?

Why Southwick?

  • Lower annual service cost 20-30%, huge savings over 3-year period
  • Reputable, long term customer references with testimonials
  • First and largest Vocollect service alternative in North America
  • Experienced executive and senior management team serving Fortune 500 Companies
  • Repair of all hardware: terminals, headsets, chargers performed by former Vocollect technicians with service knowledge and skills of other RF equipment
  • Former Vocollect certified software/hardware engineer as Director of Engineering & Service Management
  • All repairs completed within 2-5 business days
  • Spare pool equipment “hot swap” management for same day turnaround
  • Periodic repair history review with senior management to ensure program is meeting target objectives, make necessary adjustments, satisfaction surveys
  • Wholly integrated design and manufacturing of parts including replacement batteries, headsets and accessories that meet and exceed Vocollect specifications
  • Simple to use service web site to log and track repairs (by serial number, by location, by repair type, by frequency)
  • Refurbished equipment sales with extended warranty saving 60-70% compared to new
  • Annual service agreements or time and material repair
  • Annual end user conference with attendees from various industries
  • Three regional service centers (IA, MN & PA, NV in 2015) to support national and regional DC locations
  • Proficient at repairing multi-vendor RF hardware for convenient “one stop shop”
  • Defer large investment of new equipment that today does not have compelling reasons to purchase
  • Platinum level sales, service and support of Wavelink Speakeasy voice software running on existing equipment for applications other then picking or selection
  • NCR Global Third Party Products Provider since ‘04

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