About Us

Customer Savings

Our Story

Headquartered in Clear Lake, Iowa, Southwick Technologies prides itself with four sustainable and measurable solutions enabling customers to lower RF operating cost, achieve better productivity and saving millions of dollars per year. Our solutions include replacement battery packs, next generation voice systems and a unique multi-patented universal battery charger.

Why Southwick?

  • Lower annual service cost 20-30%, huge savings over 3-year period
  • Reputable, long term customer references with testimonials
  • First and largest Vocollect service alternative in North America
  • Experienced executive and senior management team serving Fortune 500 Companies
  • Repair of all hardware: terminals, headsets, chargers performed by former Vocollect technicians with service knowledge and skills of other RF equipment
  • Former Vocollect certified software/hardware engineer as Director of Engineering & Service Management
  • All repairs completed within 2-5 business days
  • Spare pool equipment “hot swap” management for same day turnaround
  • Periodic repair history review with senior management to ensure program is meeting target objectives, make necessary adjustments, satisfaction surveys
  • Wholly integrated design and manufacturing of parts including replacement batteries, headsets and accessories that meet and exceed Vocollect specifications
  • Simple to use service web site to log and track repairs (by serial number, by location, by repair type, by frequency)
  • Refurbished equipment sales with extended warranty saving 60-70% compared to new
  • Annual service agreements or time and material repair
  • Annual end user conference with attendees from various industries
  • Three regional service centers (IA, MN & PA, NV in 2015) to support national and regional DC locations
  • Proficient at repairing multi-vendor RF hardware for convenient “one stop shop”
  • Defer large investment of new equipment that today does not have compelling reasons to purchase
  • NCR Global Third Party Products Provider since ‘04