Why Southwick?
- Lower annual service cost 20-30%, huge savings over 3-year period
- Reputable, long term customer references with testimonials
- First and largest Vocollect service alternative in North America
- Experienced executive and senior management team serving Fortune 500 Companies
- Repair of all hardware: terminals, headsets, chargers performed by former Vocollect technicians with service knowledge and skills of other RF equipment
- Former Vocollect certified software/hardware engineer as Director of Engineering & Service Management
- All repairs completed within 2-5 business days
- Spare pool equipment “hot swap” management for same day turnaround
- Periodic repair history review with senior management to ensure program is meeting target objectives, make necessary adjustments, satisfaction surveys
- Wholly integrated design and manufacturing of parts including replacement batteries, headsets and accessories that meet and exceed Vocollect specifications
- Simple to use service web site to log and track repairs (by serial number, by location, by repair type, by frequency)
- Refurbished equipment sales with extended warranty saving 60-70% compared to new
- Annual service agreements or time and material repair
- Annual end user conference with attendees from various industries
- Three regional service centers (IA, MN & PA, NV in 2015) to support national and regional DC locations
- Proficient at repairing multi-vendor RF hardware for convenient “one stop shop”
- Defer large investment of new equipment that today does not have compelling reasons to purchase
- Platinum level sales, service and support of Wavelink Speakeasy voice software running on existing equipment for applications other then picking or selection
- NCR Global Third Party Products Provider since ‘04
